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Dec

16

2008

2

comments

Thoughts on Support Email

Almost everyone receives email support from various web sites and companies. The problem with all of these different companies is that the name associated with the email is almost always Support. This includes various forums, message boards and blogs. When recieving emails from all of these different entitites it is usually difficult to determine which company/web site sent the email until opening it.

For the end user, that’s me, this is confusing and a potential waste of time. Different forums and support emails have different priorities for ... Read More